Shipping & Delivery

The current international pandemic from COVID-19 is currently impacting our business in the following ways:

Domestic Shipping: We are still working hard to get your orders processed and shipped in a timely manner. Please be aware that depending on the shipping destination, your package may experience delivery delays. FedEx and USPS have both been impacted by the pandemic and shipping times have been slower than usual. Please contact us if you have further concerns.

Our shipping options for shipping within the U.S. are as follows.

ALL ITEMS ARE SUBJECT TO AVAILABILITY.

Processing time: Approximately 1-5 business days

Please allow 1-5 business days for order processing, before your package is shipped.

Delivery Time: 3-5 Days

We offer FREE shipping on all orders of $75 or more for all domestic orders. For orders under $75 we offer Standard Ground shipping.

Standard Shipping (3-5 business days, may vary between shipping companies)

Expedited (1-3 days)0lb–0.99lb$6.90

Expedited (1-3 days)1lb–4.99lb$9.90

Standard (2-6 days)0lb–0.99lbFree

Standard (2-6 days)1lb–4.99lb$4.90

Standard (2-6 days)5lb–70lb$19.90

Paid shipping costs are calculated at checkout and are based on the weight of your package.

Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

Express Shipping:

Izabella Rose does not offer overnight shipping, If you choose express shipping at checkout delivery time will be as following:

Items located in US office:1-3 Business days

Items Shipping from outside the US office: 15-30 days

We do not ship internationally at this time. We apologize for any inconvenience. If you have any questions or concerns please send us an email at izabellarose.shop@gmail.com.

Carries Used & Cost:

USPS is used to ship all items located in our US office either through first-class mail or priority this will depend on the weight of package.

All order status communication is done via email, so it is important that your email address is accurate and current. Once an order is received a confirmation email with the packages tracking number will be sent to the email address that was provided at checkout. Please check for your confirmation. In addition, we will also notify you by email if there is an issue with filling your order. Please note that on certain circumstances ship time may be delayed due to weather, holidays, lost package etc.

General Information

We recommend buyers that are unsure if their order will arrive on time to email costumer support izabellarose.shop@gmail.com, to better assist you.

If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

If you have any questions please email us at izabellarose.shop@gmail.com